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REQUEST TRAINING

  Hello,  You and/or your staff can register for training anytime at:

How to Open a Ticket

This PDF will help you open a SHARE Help Desk Ticket.

Requesting New User Accounts

Only the Trusted Agent for a facility may ask for new users to be created. Please fill out the form located at this link.  It will email the form to OHIT.Support and a ticket will be created.

Requesting to Deactivate Users

Only the Trusted Agent for a facility may open a ticket for users to be deactivated.Please provide any of the following information: First Name and Last Name

Move from SHARE Secure Mail to SHARE Results VHR

To be able to move between SHARE Secure Mail and Share Results VHR and vice versa without logging out and back in: Once logged in to either, there is a Black KANA bar at the top of the screen.  Click ...

Not receiving a reply to your ticket?

  Not receiving a reply to a ticket just submitted?  Please check your Junk E-mail box. It will come from Share Support (do_not_reply@hesk.com). Please save this email address:  ohit.s
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REQUEST TRAINING

Category: Knowledgebase

  Hello,  You and/or your staff can register for training anytime at:https://arkansas-gov.zoom.us/meeting/register/tZ0lduyrpz0uE9eaWvAq3sML3iuI7E--8tDR We have different days & times available thr...

How to Open a Ticket

Category: Knowledgebase

This PDF will help you open a SHARE Help Desk Ticket.

Requesting New User Accounts

Category: Knowledgebase

Only the Trusted Agent for a facility may ask for new users to be created. Please fill out the form located at this link.  It will email the form to OHIT.Support and a ticket will be created.

To Set up Delegates in SHARE Secure Mail

Category: SHARE Secure Mail

To setup Delegates in SHARE secure mail:  Must be logged into the mailbox that you want to grant delegate rights to.  (usually not your account). See attached for exact steps in completing.       O...

Set up "Send to me" configuration in SHARE Results

Category: SHARE Results

In SHARE Results users can send a Summary of patients records or a patient's encounter to themselves or another secure email. Keep in mind it has to be a secure email. See attached for detailed expla...

Configure Layout in SHARE Results

Category: SHARE Results

To view more patient data in SHARE Results please follow the attached directions.

Requesting to Deactivate Users

Category: Knowledgebase

Only the Trusted Agent for a facility may open a ticket for users to be deactivated.Please provide any of the following information: First Name and Last Name Email Address (Associated with the SHARE ...

How to set DIRECT Notifications

Category: SHARE Secure Mail

Turning on/off DIRECT Notifications 1.       Click on your username in the top right 2.       Click on Settings 3.       On the Left click on Notifications 4.       If you want to turn it off: a.  ...

How to Expand Message Preview Pane Mirth Mail

Category: SHARE Secure Mail

Click on the Expand arrow at the bottom right corner of the screen. It is a grey arrow in a box.      Example Images:    The arrow pointing up means the preview pane is NOT enabled. The arrow will be ...

How to Change Your SHARE / OHIT SFTP folder Password

Category: File Sharing Issues

If your facility needs to recover or change their SFTP Password please visit the web interface at https://transfer.adh.arkansas.gov/   Click the "Recover Password" button (circled in red)   The sys...

How to Remove Delegates in SHARE Secure Mail

Category: SHARE Secure Mail

Please see the attached document for instructions on how to remove delegates for Secure Mail.

How to Remove Greyed Out Messages

Category: SHARE Secure Mail

Please see the attached document for how to remove greyed out messages in Mirth Mail.